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OSO ORTHOTICS & PROSTHETICS

SMS PRIVACY POLICY

Oso Orthotics & Prosthetics  respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our SMS/text messaging program.

INFORMATION WE COLLECT

When you opt in to receive text messages from Oso, we may collect:

• Name
• Mobile phone number
• Appointment information
• Order and delivery information
• Communication preferences
• Responses to text messages
• Any information voluntarily provided by you

HOW WE USE YOUR INFORMATION

We use SMS messages to:

• Confirm appointments
• Send appointment reminders
• Notify patients when products are ready
• Provide delivery or pickup updates
• Request documentation needed for services
• Communicate regarding orthotic, prosthetic, pedorthic, and diabetic shoe services\

SMS CONSENT

By providing your mobile phone number and affirmatively opting in, you consent to receive text messages from Oso Orthotics & Prosthetics

Message frequency may vary based on your appointments, orders, and services.

Message and data rates may apply.

OPTING OUT

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

For assistance, reply HELP or contact our office directly.

INFORMATION SHARING

OSO Orthotics & Prosthetics does not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only when necessary to:

• Provide healthcare services
• Process insurance claims
• Comply with legal requirements

Customers opt in to receive SMS messages from OSO Orthotics & Prosthetics LLC through the Contact Us page on our website.

To opt in, customers must:

1. Enter their mobile phone number in the contact form.
2. Check an unchecked SMS consent checkbox authorizing text message communications.
3. Submit the form.

By opting in, customers agree to receive appointment reminders, appointment scheduling notifications, order status updates, delivery notifications, requests for documentation, and customer service communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent to receive SMS messages is not a condition of purchase or receiving services.